Use Smarthub to report outages quickly!
Our Smarthub app is more than just an online payment system. You can use it to track your energy use, update your contact information and even report power outages quickly.
Unlike Facebook or email, Smarthub’s outage reporting system is integrated with our outage management system, which is monitored 24 hours per day, 7 days a week. We discourage members from using social media or email for outage reporting because information may be missed or not seen for an extended period of time. Smarthub receives and organizes outages almost immediately and helps us get linemen headed in the right direction to get your power restored.
When a severe storm knocks out power to a high number of our members, our phone lines can quickly become overloaded. With Smarthub, you can avoid the busy signals and report outages with a few simple taps on your mobile device. The app even allows you to submit comments and information that are important for our dispatchers to know such as the location of a downed power line or tree.
As is the case with reporting outages by phone, members using Smarthub are still encouraged to check their breakers before submitting an outage. Smarthub is connected to your individual account; it should be used only to report you own outage. To ensure that our linemen are responding to the correct location, never use Smarthub to report an outage for a friend, neighbor or relative.
Smarthub is the fastest and easiest way to let us know when your power goes out. You may access SmartHub, or download the app on your mobile device, through the App Store (iPhone or iPad) or Google Play (Android devices) at no charge.