You can now report power outages via text messaging. It’s another innovation we are proud to introduce to add convenience to your experience!
Before using this easy new service, you will need to complete a short registration process and make sure your current cell phone number is on file at Clay County Electric Cooperative, Corp. If you have not previously provided your cell phone number or it has changed, please contact us at 800-521-2450.
Once you complete the registration process, you will receive a text with an account verification code. Enter the verification code in the applicable web page field, click Submit and you will receive a second text message confirming completion of the process. If your cell phone number is not on file, you will be notified to contact us to provide the number.
After signing up, you will be directed to a screen listing the account number(s) associated with your cell phone number. This screen also provides the number to which outages should be texted. Be sure to add this number to your cell phone contacts so it will be readily available when needed! If you have multiple accounts with Clay County Electric, you will be able to set up key word indicators for each account (i.e., home, well, cabin, garage, barn, etc.) for more specific outage reporting. Once you complete these steps and click Submit, you are ready to text your next power outage to us.
Texting an Outage
Texting your outage is as simple as 1-2-3:
- Open a new text message in your cell phone.
- Type Outage (without quotes, not case sensitive). If you set up key word indicators, use those (i.e. Outage Barn or Outage All).
- Enter 55050 in the “Send To” field and press send.
Once the text is received and verified by our outage management system, you will receive an “Outage Reported Successfully” message. A second message will be sent when the outage is restored.
Please note that all standard data and text messaging charges apply.
- Register Now
- To view the 'outage texting terms of service agreement.pdf document as a web page, please click here.
- To view the 'texting signup tutorial.pdf' document as a web page, please click here.
- outage texting terms of service agreement110413.pdf
Outage Texting Terms of Service
CLAY COUNTY ELECTRIC COOPERATIVE CORP.
300 NORTH MISSOURI AVENUE ~ P.O. BOX 459
CORNING, AR 72422
Phone: 870.857.3521 ~ Fax: 870.857.3523
This Agreement amends and supplements any pre-existing agreement between Member and Clay County Electric Cooperative (Cooperative).
In addition to any other methods specified in the Agreement, Member may report service outages to Cooperative by text message to 55050. Member shall be responsible for any and all expenses and costs incurred by Cooperative (including the cost of dispatching utility personnel) as a result of a false report of a service outage and shall pay the same within 30 days of invoice by Cooperative.
These text messages are processed automatically and not read by a person. If you have a life-threatening emergency please call 911. If there is other information related to your outage that would be important for your electric provider to be aware of, please call in your outage by phone and relay that information to an operator.
By opting into outage reporting via text message Member is also opting into any future text based communication between Cooperative and Member whether or not it is outage related.
Dated: November 4, 2013 and effective upon acceptance by Member
Testing Sign-up Tutorial
- Member clicks the signup link on your website – Basic signup ads will be available for your use (Blue, Green and Black)
- Member fills out login information on the signup site.
- Member will need to agree to Terms Of Service
- Primary Account Phone will be entered
- A Verification Code will be sent to the account holder’s phone number.
Enter the verification code to confirm your account
- Phone number is now set up! A welcome message will be sent to the user’s phone.
- Members will now see their account setup screen
- Users will then need to associate keywords with their Service Locations such as “Home” or “Barn”
- Users can now report outages via text!
To view PDF files on your computer, please click the link below to download Adobe Acrobat Reader.