When applying for electric service, a membership fee and a connect fee are required. The membership fee establishes you as a member/owner of Clay County Electric Cooperative Corporation. Once the request is made and fees have been paid, the Arkansas Public Service Commission allows up to 5 working days for service to be connected.
In addition, a security deposit may be charged. Our standard deposit can be paid in two equal installments; 1/2 payment upon application and the remaining balance on your first month's bill. After you have completed 12 consecutive months of payment without any late payments, the deposit will be refunded to you in the form of a credit on your bill.
Deposits may be waived by providing one of the following items:
- A letter of credit from your previous electric utility stating that your account had no more than two delinquent notices in the past twelve months. If you would like to send a letter of credit to us, click here for contact information.
- A present member of Clay County Electric can guarantee payment of your account. The third party must be a current member and have received service for at least one year from Clay County Electric with a good credit standing. A Third Party Guarantee form, which is available at each of our office locations, must be signed by the third party.
- By having received electric service from Clay County Electric for the previous twelve months and be in good standing with Clay County Electric.
Additional deposits may be applied to your account if there are two late payments in a row OR if there are three late payments within the previous 12-month period. As stated by the Arkansas Public Service Commission, the amount of additional deposit allowed on that account is equal to the total of the two highest bills over the previous 12-month period.
If you need electric service for a residence or business under construction, it may be necessary for our field personnel to meet with you at the service location to determine the proper facilities needed to provide electric service. Please call either of our offices to initiate that service.
For more information on new electric service, please contact your local Clay County Electric Cooperative Corporation office or click here to e-mail your question.
Thank you for allowing us to serve your energy needs.
Frequently Asked Questions
Q. MOST INFORMATION PUBLISHED BY CLAY COUNTY ELECTRIC COOPERATIVE CORP. REFERS TO MEMBERS. WHAT PERSONS OR ORGANIZATIONS ARE BEING REFERRED TO AND WHAT ARE THE BENEFITS AND OBLIGATIONS OF "MEMBERSHIP"?
A. Each person or entity receiving electric service from Clay County Electric Cooperative Corp. is a member of Clay County Electric Cooperative Corp. This cooperative is a not-for-profit organization formed to provide services at cost to its members. Members of Clay County Electric pay competitive rates for electric service that generates a margin for the cooperative. These margins are retained and invested in plant and equipment necessary to provide service to members. When prudent financial considerations allow, previously retained margins are refunded to members by way of a capital credit retirement check. Rights and obligations of members arise from a contractual relationship detailed in Clay County Electric Cooperative Corp. Bylaws.
Q. HOW IS CLAY COUNTY ELECTRIC COOPERATIVE CORP. DIFFERENT FROM INVESTOR OWNED UTILITIES?
A. As mentioned above, Clay County Electric Cooperative Corp. is a not-for-profit cooperative organization, which means that all margins of Clay County Electric Cooperative Corp. accrue to the benefit of the members we serve, not stockholders. Additionally, control of Clay County Electric Cooperative Corp. is local; the members elect the Board of Directors, who themselves must be members of Clay County Electric Cooperative Corp.
Q. I SOMETIMES RECEIVE A CHECK FROM CLAY COUNTY ELECTRIC COOPERATIVE, INC. ENTITLED "CAPITAL CREDIT REFUND". WHAT DOES THIS CHECK REPRESENT, HOW IS THE AMOUNT DETERMINED AND MAY I EXPECT TO RECEIVE ADDITIONAL CHECKS IN THE FUTURE.
Q. I sometimes receive a check from Clay County Electric Cooperative, Inc. entitled "Capital Credit Refund". What does this check represent, how is the amount determined and may I expect to receive additional checks in the future.A. Electric cooperatives are not-for-profit organizations owned by the members we serve. Every year, any excess revenues (margins) from the operation of the cooperative are allocated to an account for each member based on their energy consumption for that year. Your cooperative Board of Directors determines the schedule for repaying capital credits based on the financial requirements of the cooperative.
Many times, members (owners) move off of cooperative lines, and we have a difficult time locating them. It is very important to keep your address up to date with your cooperative.
Q. WHAT CAUSES MY LIGHTS TO BLINK?
A. Most temporary power interruptions are caused by equipment on the power lines detecting faults in the electric current and correcting the condition resulting in a momentary interruption. These fault currents are often caused by trees or animals such as squirrels contacting lines. Clay County Electric Cooperative Corp. has an ongoing right-of-way program, trimming trees and brush to reduce the probability of momentary outages caused by tree contact with lines. If you are experiencing momentary interruptions with regularity, please contact your local office so that the cause of the interruptions can be investigated.
Q. WHAT IS THE SERVICE AVAILABILITY CHARGE ON MY BILL?
A. The service availability charge is the flat rate for the customer to have service. If no hours are used, this amount plus taxes is applied to each billing.