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SmartHub
SmartHub Online Bill Pay
You have the power to:
- Pay your bill
- Manage your account
- Report an outage
- Get account updates and reminders
- Monitor usage
This service will allow you to access billing and account information and to manage your account from the convenience of your smartphone, tablet, or PC.
SmartHub delivers accurate, timely account information and allows you to make payments in a secure environment with the touch of a button.
Instructional PDFs
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Device Overview
Getting started is easy – you just need to install the app and log in. It’s that simple.
With the SmartHub mobile app, you can review usage, receive notifications from your SmartHub provider, pay your bills, and report problems with your service, all from your iPhone.
You will need an online account with Clay County Electric Cooperative. If you do not have an online account, to create an account you will need:
Account number
Last name
Email account
Your last bill
SmartHub Overview – iPhone
How to Install SmartHub on an iOS device.
1
On your iPhone or other iOS device, tap the App Store icon to access the App Store
2
Tap the Search button
3
Type “smarthub” into the Search criteria field
4
Tap the Search button on the onscreen keyboard. Search results will appear with SmartHub from National Information Solutions Cooperative listed first
5
Tap the Free button for SmartHub
6
Tap the Install button
7
Enter your Apple ID password to confirm installation, and SmartHub installs
8
After installing, tap the Open button to launch. SmartHub opens to an initial launch screen
9
Search for your provider, Clay County Electric Cooperative
10
Tap your provider’s name on the list
11
Tap the Confirm button
12
Sign in using your existing online username and password for Clay County Electric Cooperative, or tap the New User to set up access as a new SmartHub user
SmartHub Overview – Android
How to Install SmartHub on an Android device.
1
On your Android, tap the Google Play icon to access the App Store
2
Tap the Search button
3
Type “smarthub” into the Search criteria field
4
Tap the Search button on the onscreen keyboard. Search results will appear with SmartHub from National Information Solutions Cooperative listed first
5
Tap the Install button for SmartHub
6
Enter your Google Play password to confirm installation, and SmartHub installs
7
After installing, tap the Open button to launch. SmartHub opens to an initial launch screen
8
Search for your provider, Clay County Electric Cooperative
9
Tap your provider’s name on the list
10
Tap the Confirm button
11
Sign in using your existing online username and password for Clay County Electric Cooperative, or tap the New User to set up access as a new SmartHub user
How to Create a New Account
To access SmartHub, you need to have an online account with your provider (Clay County Electric Cooperative). If you do not already have an account, you can create one from within SmartHub. To do so, complete the following:
step 1
From the SmartHub login page, tap the New User? Sign up to access our Self Service site. hyperlink. The New User Registration page appears.
step 2
Enter your Account Number with Clay County Electric Cooperative
step 3
Tap the Last Name or Business Name field and enter that information
step 4
Enter a valid email address. This will become your username.
step 5
Tap the Submit button. The Security Check screen appears
step 6
Enter the security information required by Clay County Electric Cooperative.
Note: You can be asked for a variety of verification information. Examples include: Last bill amount, Social Security Number, birthday (month and day), security question and answer, and billing Zip Code
step 7
Tap the Submit button. A Registration Complete alert appears. SmartHub also sends a temporary password to the email address just provided
step 8
Tap OK
step 9
Check your email and get the temporary password
step 10
From the SmartHub login screen, enter your email address as your username and the new temporary password
step 11
Tap the Login button
step 12
SmartHub opens to the home screen. Your Account is created and you are free to access SmartHub and all its features!