We offer a 24-month contract or a non-contract option for an additional $9.99 per month. If you sign a 24-month contract with Clay County Connect, the equipment and installation fee will be waived. Having a contract helps protect you as the subscriber and Clay County Connect as the provider. When you apply for service, the full terms and conditions of the contract will be presented.
Use the Check Availability button to see if service is offered in your area. If service is available, a form will appear so you can complete your enrollment.
Check AvailabilityClay County Connect will accept payments online via credit card or automatic bank draft, or we can assist with setting up auto-pay over the phone.
Clay County Connect offers residential internet packages with different speeds. All speeds are available in the areas we serve.
Download speed is the rate that data is transferred from the internet to your computer. This speed gives you the ability to download movies, songs, or documents.
Upload speed is the rate that data is transferred from your computer to the internet. Upload speed is used for sending e-mails, video chatting, or sending data files. Both download speed and upload speed are measured in megabits (Mbps) per second.
All our fiber packages have symmetrical uploads and download speeds.
To evaluate the speed that will best suit your needs, several factors such as the number of users, types of activities, patterns of use, and number of devices must be consider. Depending on your location and connection type, different packages may be available to you.
We recommend calling to speak with a customer service representative to discuss your internet habits to best determine which plan is right for you. Having a specialized analysis will ensure that your are placed with the package that best fits your needs.
No, you can use as much data as you want with no caps or throttling.
You are not required to provide any internet equipment; Clay County Connect provides equipment for internet service.
You do not have to buy or rent the internet equipment; Clay County Connect provides the equipment upon installation.
Physical damage will be charged to the subscriber. Malfunctioning equipment will be replaced by Clay County Connect at no charge.
Yes, the internet equipment belongs to Clay County Connect.
Clay County Connect offers Smart Wi-Fi at no extra cost to customers. Smart Wi-Fi ensures peak performance throughout the home and provides many advanced features. It delivers worry-free Wi-Fi for customers. The first Smart Wi-Fi pod is included in the initial installation at no additional charge. Additional pods can be added for $9.99 per pod per month.
For billing questions, our Clay County Connect Customer Service Representatives are available from 8 a.m. to 5:00 p.m. You may call them at (870) 202-1990 or contact them by email.
For technical problems or to report outages, call (870) 202-1990 from 6 p.m. to midnight.