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When applying for electric service, a membership fee and a connect fee are required. The membership fee establishes you as a member/owner of Clay County Electric Cooperative Corporation (CCECC). Once the request is made and fees have been paid, the Arkansas Public Service Commission allows up to 5 working days for service to be connected.
In addition, a security deposit may be charged. Our standard deposit can be paid in 2 equal installments; 1/2 payment upon application and the remaining balance on your first month’s bill. After you have completed 12 consecutive months of payment without any late payments, the deposit will be refunded to you in the form of a credit on your bill.
Deposits may be waived by providing 1 of the following items:
- A letter of credit from your previous electric utility stating that your account had no more than 2 delinquent notices in the past 12 months. Contact us if you would like to send a letter of credit to us.
- A present member of Clay County Electric can guarantee payment of your account. The third party must be a current member and have received service for at least 1 year from Clay County Electric with a good credit standing. A Third Party Guarantee form, which is available at each of our office locations, must be signed by the third party. By having received electric service from Clay County Electric for the previous 12 months and be in good standing with Clay County Electric.
Additional deposits may be applied to your account if there are 2 late payments in a row or if there are 3 late payments within the previous 12-month period. As stated by the Arkansas Public Service Commission, the amount of additional deposit allowed on that account is equal to the total of the 2 highest bills over the previous 12-month period.
If you need electric service for a residence or business under construction, it may be necessary for our field personnel to meet with you at the service location to determine the proper facilities needed to provide electric service. Please call either of our offices to initiate that service.
For more information on new electric service, please contact your local CCECC office by phone or e-mail.
Thank you for allowing us to serve your energy needs.
Frequently Asked Questions
Each person or entity receiving electric service from Clay County Electric Cooperative Corporation (CCECC) is a member of Clay County Electric Cooperative Corp. This cooperative is a not-for-profit organization formed to provide services at cost to its members. Members of Clay County Electric pay competitive rates for electric service that generates a margin for the cooperative. These margins are retained and invested in plant and equipment necessary to provide service to members. When prudent financial considerations allow, previously retained margins are refunded to members by way of a capital credit retirement check. Rights and obligations of members arise from a contractual relationship detailed in CCECC Bylaws.
Clay County Electric Cooperative Corporation (CCECC) is a not-for-profit cooperative organization, which means that all margins of CCECC accrue to the benefit of the members we serve, not stockholders. Additionally, control of CCECC is local; the members elect the Board of Directors, who themselves must be members of CCECC.
Electric cooperatives are not-for-profit organizations owned by the members we serve. Every year, any excess revenues (margins) from the operation of the cooperative are allocated to an account for each member based on their energy consumption for that year. Your cooperative Board of Directors determines the schedule for repaying capital credits based on the financial requirements of the cooperative.
Many times, members (owners) move off of cooperative lines, and we have a difficult time locating them. It is very important to keep your address up to date with your cooperative.
Most temporary power interruptions are caused by equipment on the power lines detecting faults in the electric current and correcting the condition resulting in a momentary interruption. These fault currents are often caused by trees or animals such as squirrels contacting lines. Clay County Electric Cooperative Corporation has an ongoing right-of-way program, trimming trees and brush to reduce the probability of momentary outages caused by tree contact with lines. If you are experiencing momentary interruptions with regularity, please contact your local office so that the cause of the interruptions can be investigated.
The service availability charge is the flat rate for the customer to have service. If no hours are used, this amount plus taxes is applied to each billing.