Start/Stop/Transfer Service – Clay County Electric

What is the service availability charge on my bill?

The service availability charge is the flat rate for the customer to have service. If no hours are used, this amount plus taxes is applied to each billing.

What causes my lights to blink?

Most temporary power interruptions are caused by equipment on the power lines detecting faults in the electric current and correcting the condition resulting in a momentary interruption. These fault currents are often caused by trees or animals such as squirrels contacting lines. Clay County Electric Cooperative Corporation has an ongoing right-of-way program, trimming trees and brush to reduce the probability of momentary outages caused by tree contact with lines. If you are experiencing momentary interruptions with regularity, please contact your local office so that the cause of the interruptions can be investigated.

I sometimes receive a check from Clay County Electric Cooperative, Incorporated entitled “capital credit refund”. What does this check represent, how is the amount determined and may I expect to receive additional checks in the future?

Electric cooperatives are not-for-profit organizations owned by the members we serve. Every year, any excess revenues (margins) from the operation of the cooperative are allocated to an account for each member based on their energy consumption for that year. Your cooperative Board of Directors determines the schedule for repaying capital credits based on the financial requirements of the cooperative.

Many times, members (owners) move off of cooperative lines, and we have a difficult time locating them. It is very important to keep your address up to date with your cooperative.

How is Clay County Electric Cooperative Corporation different from investor owned utilities?

Clay County Electric Cooperative Corporation (CCECC) is a not-for-profit cooperative organization, which means that all margins of CCECC accrue to the benefit of the members we serve, not stockholders. Additionally, control of CCECC is local; the members elect the Board of Directors, who themselves must be members of CCECC.

Most information published by Clay County Electric Cooperative Corporation refers to members. What persons or organizations are being referred to and what are the benefits and obligations of “membership”?

Each person or entity receiving electric service from Clay County Electric Cooperative Corporation (CCECC) is a member of Clay County Electric Cooperative Corp. This cooperative is a not-for-profit organization formed to provide services at cost to its members. Members of Clay County Electric pay competitive rates for electric service that generates a margin for the cooperative. These margins are retained and invested in plant and equipment necessary to provide service to members. When prudent financial considerations allow, previously retained margins are refunded to members by way of a capital credit retirement check. Rights and obligations of members arise from a contractual relationship detailed in CCECC Bylaws.