Phone FAQ

Yes. If you are a business or have a special need for many phone lines, we can provide you information about business services and pricing - just send us an email!

Yes, any additional lines are $9.99 per line, per month.

Yes. Our phone service is Voice Over IP (VOIP). Therefore, when we come to complete your home installation, we’ll plug your phone line into our internet modem. You do not need a separate modem for your phone.

While Clay County Connect does not provide you with a phone, your existing phone should work just fine. When we come out to connect your phone service, we’ll make sure everything is working prior to completing the installation process.

The base rate allows for unlimited local and long-distance calling in the continental US, among several other features. For international calling, per-minute charges will be added to your bill based on that country’s rate. Country rates will be provided when you take phone service.

Yes, in most cases. To keep your existing phone number, your previous carrier must agree to release your number to Clay County Connect. To determine if your number is transferable, call our customer service and they’ll be able to help!

Basic features such as: Call Waiting, 3-way calling, voicemail, and free long distance.

Clay County Connect’s residential phone service with internet service is $24.99 per month. We also offer a residential stand-alone phone service for $51.99 per month. The price is higher with the stand-alone package because Clay County Connect will provide and install a modem which is the same modem that our internet service requires.

Yes, we offer a stand-alone phone service package.