For billing questions, our Clay County Connect Customer Service Representatives are available from 8 a.m. to 5:00 p.m. You may call them at (870) 202-1990 or contact them by email.
For technical problems or to report outages, call (870) 202-1990 from 6 p.m. to midnight.
Clay County Connect offers Smart Wi-Fi at no extra cost to customers. Smart Wi-Fi ensures peak performance throughout the home and provides many advanced features. It delivers worry-free Wi-Fi for customers. The first Smart Wi-Fi pod is included in the initial installation at no additional charge. Additional pods can be added for $9.99 per pod per month.
Yes, the internet equipment belongs to Clay County Connect.
Physical damage will be charged to the subscriber. Malfunctioning equipment will be replaced by Clay County Connect at no charge.
You do not have to buy or rent the internet equipment; Clay County Connect provides the equipment upon installation.
You are not required to provide any internet equipment; Clay County Connect provides equipment for internet service.
No, you can use as much data as you want with no caps or throttling.
To evaluate the speed that will best suit your needs, several factors such as the number of users, types of activities, patterns of use, and number of devices must be consider. Depending on your location and connection type, different packages may be available to you.
We recommend calling to speak with a customer service representative to discuss your internet habits to best determine which plan is right for you. Having a specialized analysis will ensure that your are placed with the package that best fits your needs.
Download speed is the rate that data is transferred from the internet to your computer. This speed gives you the ability to download movies, songs, or documents.
Upload speed is the rate that data is transferred from your computer to the internet. Upload speed is used for sending e-mails, video chatting, or sending data files. Both download speed and upload speed are measured in megabits (Mbps) per second.
All our fiber packages have symmetrical uploads and download speeds.
Clay County Connect offers residential internet packages with different speeds. All speeds are available in the areas we serve.
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