Performance Characteristics

Clay County Connect’s broadband internet services are available at different upload and download speeds, at various price points, depending on the customer’s desired usage of the broadband connection. While Clay County Connect’s broadband network is engineered to achieve ‘’up to” speeds for each service level offered, we cannot guarantee individualized speeds to the customer’s premise. There are variables that may affect the customer experience that are out of Clay County Connect’s control. For instance, performance may be impacted by a customer’s computer, including its age, processing capability, its operating system, the number of applications running simultaneously, and the presence of any malicious software, such as malware and viruses. Speed may be slower because transport links and other locations on the internet are not yet gigabit-capable. Very few wireless routers today support gigabit connection speeds. If a large number of visitors are accessing a website or particular destination at the same time, your connection may be affected if the website or destination does not have sufficient capacity to serve all of the visitors efficiently Gigabit speeds are “best-effort” and not guaranteed. Speeds in excess of 900 Mbps range are most common on the gigabit tier. Similarly, latency is highly variable depending on the network path, other providers in the path, the distance from the customer to the ultimate destination on the internet, and performance of end destination servers.