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Clay County Connect uses various tools and industry standard techniques to manage our network and deliver fast, secure and reliable internet service to our customers. We provide our customers with full access to all legal and non-harmful content, services, and applications that the internet has to offer. However, we are committed to protecting customers from spam, phishing, and other unwanted or harmful online content and activities.
- Blocking: Clay County Connect does not engage in any practice (other than reasonable network management disclosed herein) that blocks or otherwise prevents end user access to lawful content, applications, service, or non-harmful devices. In order to protect our customers, we may use reasonable network management practices to identify spam and prevent its delivery to customer e-mail accounts, detect malicious internet traffic and prevent the distribution of viruses or other harmful code or content, and use other tools and techniques that Clay County Connect deems appropriate to meet its goal of delivering the best possible internet service to all our customers.
- Throttling: Clay County Connect does not engage in any practice (other than reasonable network management disclosed herein) that degrades or impairs access to lawful internet traffic on the basis of content, application, service, user, or use of a non- harmful device.
- Affiliated Prioritization: Clay County Connect does not engage in any practice that directly or indirectly favors some traffic over other traffic, including through the use of techniques such as traffic shaping, prioritization, or resource reservation, to benefit an affiliate.
- Paid Prioritization: Clay County Connect does not engage in any practice that directly or indirectly favors some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, in exchange for consideration, monetary
or otherwise.
- Paid Prioritization: Clay County Connect does not engage in any practice that directly or indirectly favors some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, in exchange for consideration, monetary
- Congestion Management: We monitor our network for utilization trends. We receive regular reports showing changes in network traffic and congestion. Clay County Connect performs routing monitoring on all network links to help ensure that traffic saturation does not occur on a regular basis. We do not set usage limits for our broadband internet service. As demand for our internet service increases, and as demand for higher bandwidth applications increases, we will monitor effects on network performance and plan upgrades as we deem necessary. Should unforeseen developments in the future make it necessary to implement an active congestion management program, we will update these disclosures as necessary.
- Application-Specific Behavior: Clay County Connect does not use any application- specific network management practices. Clay County Connect does not block or rate- control specific protocols or protocol ports, modify protocol fields in ways not prescribed by the protocol standard, or otherwise inhibit or favor certain applications or classes of applications.
- Device Attachment Rules: Clay County Connect allows customers to attach any lawful device to our network so long as it does not impede the provision of internet service, harm the network, enable theft of service, or harm other users of the service. All Clay County Connect customers will receive an optical network terminal (“ONT”) that will physically connect to the indoor fiber drop at their premise. Clay County Connect customers may not connect their own ONT off the fiber drop inside their premises. Any attempt to do so will result in a complete loss of service until a Clay County Connect - provided ONT is configured, deployed and tested at the customer premise.
- Security: Clay County Connect is dedicated to managing our network to help ensure that our customers receive a secure online experience. These tools and practices may change from time to time to keep up with changing network technologies, and new and innovative ways our customers use the network. Clay County Connect does not provide or ensure end user security to any customer-owned device within the customer premise. Antivirus or firewall protection for a customer-owned computer, laptop or hand-held device is the sole responsibility of the customer. Clay County Connect does deploy security measures to secure our network hardware in the data center and the field against unauthorized access. This is accomplished through the use of network monitoring software and firewall filtering policies within the edge and core of our network.