General Service Description

Clay County Connects broadband internet access service is offered using a gigabit passive optical fiber-to-the-home network capable of up to 10 gigabit speeds with latency of <75ms over our own network facilities. Clay County Connects internet service enables subscribers to access all lawful content, real-time applications, and services of their choice available on the internet, including Voice over Internet Protocol (“VoIP”) and video services.

Clay County Connects broadband internet services are available at different download and upload speeds, at various price points, depending on the customer’s desired usage of the broadband connection. While Clay County Connects broadband network is engineered to achieve ‘’up to” speeds for each service level offered, we cannot guarantee individualized speeds to the customer’s premise. There are variables that may affect the customer experience that are out of Clay County Connects control. For instance, performance may be impacted by a customer’s computer, including its age, processing capability, its operating system, the number of applications running simultaneously, and the presence of any malicious software, such as malware and viruses. Speed may be slower because transport links and other locations on the internet are not yet gigabit capable or they are saturated. Very few wireless routers/access points today support gigabit connection speeds. If a large number of visitors are accessing a website or particular destination at the same time, your connection may be affected if the website or destination does not have sufficient capacity to serve all of the visitors efficiently.

Gigabit speeds are “best-effort” and not guaranteed. Speeds more than 900 Mbps in range are most common with the gigabit tier. Similarly, latency is highly variable depending on the network path, other providers in the path, the distance from the customer to the ultimate destination on the internet, and performance of end destination servers.